Participation in an organized trip requires legal norms. All essential elements and regulations of our contractual relationship are presented in these conditions of participation, which you should read carefully.
Terms of Service of the tour operator ZEUS&APOLLO Jürgen Fischhaber
1. Conclusion of the package travel contract / obligation for fellow travellers
1.1. The following applies to all booking channels:
a) The basis of this offer is the travel advertisement and the additional information from ZEUS & APOLLO Jürgen Fischhaber for the respective package tour, provided this is available to the customer at the time of booking.
b) The customer is responsible for all contractual obligations of fellow travelers for whom he makes the booking, as for his own, insofar as he has accepted this obligation explicitly and by separate declaration.
c) If the content of the declaration of acceptance by ZEUS & APOLLO Jürgen Fischhaber differs from the content of the booking, there is a new offer from ZEUS & APOLLO Jürgen Fischhaber, to which ZEUS & APOLLO Jürgen Fischhaber is bound for a period of ten days. The contract is concluded on the basis of this new offer insofar as ZEUS & APOLLO Jürgen Fischhaber has pointed out the change with regard to the new offer and has fulfilled its pre-contractual information obligations and if the customer has accepted within the commitment period to ZEUS & APOLLO Jürgen Fischhaber by explicit declaration or down payment.
d) Travel agents (e.g. travel agencies) and service providers (e.g. transport companies) are not authorized to make agreements, provide information or make assurances that change the agreed content of the package travel contract, go beyond the services contractually promised by ZEUS & APOLLO Jürgen Fischhaber or in the contradiction of the travel advertisement.
e) ZEUS & APOLLO Jürgen Fischhaber draws the customer’s attention to his data protection rights on the separate data protection information sheets and asks to read them.
1.2. The following applies to bookings made orally, by telephone, in writing, by e-mail, SMS or fax:
a) With the booking (travel registration) the customer offers ZEUS & APOLLO Jürgen Fischhaber the conclusion of the package travel contract is binding.
b) The contract is concluded when ZEUS & APOLLO Jürgen Fischhaber receives the booking confirmation (declaration of acceptance). It requires no specific form. Upon or immediately after the conclusion of the contract, ZEUS & APOLLO Jürgen Fischhaber will send the customer a travel confirmation in writing or in text form (e.g. by email).
1.3. For bookings in electronic business transactions (e.g. internet, app, telemedia) the following applies to the conclusion of the contract:
a) By pressing the button “book with obligation to pay”, the customer ZEUS & APOLLO Jürgen Fischhaber offers the conclusion of the package tour contract.
b) Receipt of the booking (travel registration) is immediately confirmed electronically to the customer. (Confirmation of receipt)
c) The transmission of the booking (travel registration) by clicking the button “book with obligation to pay” does not entitle the customer to the conclusion of a package travel contract according to his booking (travel registration). The contract is concluded when the customer receives the booking confirmation from ZEUS & APOLLO Jürgen Fischhaber, which is on a permanent data carrier.
h) If the booking confirmation is made immediately after pressing the button “book with obligation to pay” by displaying the booking confirmation directly on the screen, the package travel contract is concluded when this booking confirmation is displayed. In this case, there is also no need for interim notification of the receipt of the booking in accordance with letter b) above, provided that the customer is offered the option of saving it on a permanent data carrier and printing out the booking confirmation. The binding nature of the package travel contract does not, however, depend on the customer actually using these options for saving or printing.
1.4. ZEUS & APOLLO Jürgen Fischhaber points out that according to the legal regulations (§§ 312 Paragraph 7, 312g Paragraph 2 Clause 1 No. 9 BGB) for package travel contracts according to § 651a and § 651c BGB that were concluded at a distance (letters , Catalogs, telephone calls, faxes, e-mails, short messages (SMS) sent via mobile radio, as well as radio, telemedia and online services), there is no right of withdrawal, only the statutory right of withdrawal and termination, in particular the right of withdrawal in accordance with Section 651h BGB (see also Clause 5). However, a right of withdrawal exists if the contract for travel services according to § 651a BGB has been concluded outside of business premises, unless the oral negotiations on which the contract was concluded.
2.1 For ZEUS & APOLLO Jürgen Fischhaber, there is insolvency insurance (customer money insurance contract) through FIT Gesellschaft für Gesundes Reisen mbH, Ferdinand-Happ-Straße 29, 60314 Frankfurt am Main with R + V Versicherung AG to secure the travel price to be paid by the customer. A security certificate is issued by the FIT Gesellschaft für Gesundes Reisen mbH and can be found on the travel confirmation, the copy of the contract or on the back. ZEUS & APOLLO Jürgen Fischhaber and travel agents may only request or accept payments on the travel price before the end of the package tour if there is an effective customer money insurance contract and the customer has been informed of the name and contact details of the insolvency insurance company in a clear, understandable and prominent manner. After the contract has been concluded and the security certificate has been issued, a down payment of 20% of the travel price is due. The remaining payment is due 30 days before the start of the journey, provided that the security certificate has been handed over and the package tour is no longer based on the item 8.1. can be canceled.
2.2 If the customer does not make the down payment and / or the remaining payment in accordance with the agreed payment due dates, although ZEUS & APOLLO Jürgen Fischhaber is ready and able to properly provide the contractual service, has fulfilled his statutory information obligations and the customer has no legal or contractual right of retention , ZEUS & APOLLO Jürgen Fischhaber is entitled to withdraw from the package travel contract after a reminder with a deadline and to
to charge customers with cancellation costs in accordance with section 5.2, sentences 2 to 5.6.
3. Changes to the content of the contract before the start of the trip that do not affect the price of the trip
3.1 Deviations of essential characteristics of travel services from the agreed content of the package travel contract, which become necessary after the conclusion of the contract and which were not brought about by ZEUS & APOLLO Jürgen Fischhaber in bad faith, are permitted to ZEUS & APOLLO Jürgen Fischhaber before the start of the journey, provided that the deviations are insignificant and the do not affect the overall layout of the Package tour.
3.2 ZEUS & APOLLO Jürgen Fischhaber is particularly entitled to change the departure and arrival times, the accommodation, the routes and / or means of transport, which are due to the special conditions on site, for security or weather reasons, due to official orders (e.g. travel warnings from the Foreign Office ) or for other reasons for which ZEUS & APOLLO Jürgen Fischhaber is not responsible, provided that these changes are insignificant and do not change the overall character of the trip.
3.3. ZEUS & APOLLO Jürgen Fischhaber is obliged to inform the customer about changes in service immediately after becoming aware of the reason for the change, in a clear, understandable and highlighted manner on a permanent data carrier (e.g. also by e-mail, SMS or voice message).
3.4 In the event of a significant change in an essential characteristic of a travel service or a deviation from the customer’s special requirements, which have become part of the package travel contract, the customer is entitled to a reasonable period set by ZEUS & APOLLO Jürgen Fischhaber at the same time as notification of the change
a. either accept the change
b. or withdraw from the package tour contract free of charge
c. or to request participation in a replacement trip if ZEUS & APOLLO has offered Jürgen Fischhaber such a trip. The customer has the choice of reacting to the message from ZEUS & APOLLO Jürgen Fischhaber or not. If the customer reacts to ZEUS & APOLLO Jürgen Fischhaber, then he can either agree to the change in the contract, request participation in a replacement trip, if one has been offered, or withdraw from the contract free of charge. If the customer does not respond to ZEUS & APOLLO Jürgen Fischhaber or does not respond within the set deadline, the notified change is considered accepted. The customer must be informed of this in the declaration in accordance with Section 3.3 in a clear, understandable and highlighted manner.
3.5. Any warranty claims remain unaffected insofar as the changed services are defective. If ZEUS & APOLLO Jürgen Fischhaber had lower costs for the implementation of the changed trip or replacement trip with the same quality, the customer is to be reimbursed the difference in accordance with Section 651m (2) BGB.
4. Cancellation by the customer before the start of the journey / cancellation costs
4.1 The customer can withdraw from the package tour at any time before the start of the journey. The resignation must be declared to ZEUS & APOLLO Jürgen Fischhaber. If the package tour was booked through a travel agent, the withdrawal can also be declared to this agent. The customer is recommended to declare the withdrawal in writing on a permanent data carrier.
4.2 If the customer withdraws before the start of the trip or does not take the package tour, ZEUS & APOLLO Jürgen Fischhaber loses the right to the travel price. Instead, ZEUS & APOLLO Jürgen Fischhaber can demand appropriate compensation if ZEUS & APOLLO Jürgen Fischhaber is not responsible for the withdrawal or unavoidable, extraordinary circumstances occur at the destination or in its immediate vicinity that affect the implementation of the package tour or the transport of people seriously affect the destination. Circumstances are unavoidable and extraordinary if they are not subject to the control of the party who invokes them and their consequences could not have been avoided even if all reasonable precautions had been taken.
4.3 ZEUS & APOLLO Jürgen Fischhaber has stipulated the following flat-rate compensation, taking into account the period between the declaration of withdrawal and the start of the trip as well as the expected savings in expenses and the expected acquisition through other use of the travel services.
The compensation is calculated as follows after the receipt of the declaration of withdrawal:
Up to the 120th day before departure, 10% of the travel price
from 119 to 90 days before departure 20% of the travel price
from the 89th to the 30th day before departure, 40% of the travel price
from the 29th to the 15th day before departure, 60% of the travel price
from the 14th to the 1st day before departure, 80% of the travel price
Cancellation on the day of travel or no-show for the package tour: 90% of the travel price
4.4 In any case, the customer is at liberty to prove that ZEUS & APOLLO Jürgen Fischhaber did not incur any or significantly lower damage than the flat rate demanded by ZEUS & APOLLO Jürgen Fischhaber.
4.5. ZEUS & APOLLO Jürgen Fischhaber reserves the right to charge a higher flat rate, individually based on the travel price minus the value of the expenses saved by ZEUS & APOLLO Jürgen Fischhaber and minus what ZEUS & APOLLO Jürgen Fischhaber acquires through other use of the travel services, instead of the above flat rates to claim compensation. In this case, ZEUS & APOLLO Jürgen Fischhaber is obliged to justify the amount of the required compensation at the customer’s request.
4.6. If a fully paying person withdraws from a jointly booked double room before the start of the journey, with the result that the double room is now used as a single room, ZEUS & APOLLO Jürgen Fischhaber is the under 4.3. mentioned compensation, but at least a lump sum compensation in the amount of the surcharge for a single room that would otherwise have to be paid when booking The same applies if a fully paying customer withdraws from one of several rooms booked, so that a room that is actually intended for three or four people is used by fewer people.
4.7 If ZEUS & APOLLO Jürgen Fischhaber is obliged to reimburse the travel price (if already paid) as a result of the withdrawal, ZEUS & APOLLO Jürgen Fischhaber will refund this immediately, but in any case within 14 days after the withdrawal.
4.8 ZEUS & APOLLO Jürgen Fischhaber strongly recommends that the customer take out travel cancellation insurance as well as luggage and travel accident insurance (in the event that the trip becomes necessary, e.g. due to an accident).
5.1 After the conclusion of the contract, the customer is not entitled to changes with regard to the travel date, the travel destination, the place of departure, the accommodation or the type of transport (rebooking). This does not apply if the rebooking is necessary because ZEUS & APOLLO Jürgen Fischhaber did not provide the customer with any, inadequate or incorrect pre-contractual information in accordance with Art. 250 § 3 EGBGB; in this case the rebooking is free of charge. If, in the other cases, a rebooking is carried out at the customer’s request, ZEUS & APOLLO Jürgen Fischhaber can charge a rebooking fee of € 50 per customer if a period of 90 days before the start of the trip is observed. In individual cases, e.g. if flights are affected, the additional costs for a rebooking can be significantly higher.
5.2 Rebooking requests by the customer that are made after the 90-day deadline has expired can only be carried out, insofar as it is possible at all, after withdrawing from the package travel contract in accordance with the conditions set out in Clauses 4.2 to 4.7 and simultaneously re-registering. This does not apply to requests for rebooking that only cause minor costs.
5.3. In the case of name corrections to already issued flight tickets (as opposed to changing the travel participant), the airline’s fees can be passed on to the customer. ZEUS & APOLLO Jürgen Fischhaber can also charge a rebooking fee of EUR 50 in these cases.
5.4. Rebooking fees are due for payment immediately.
6. Unused services
If the customer does not use individual travel services that were properly offered to him for reasons that are attributable to him (e.g. due to early return or for other compelling reasons), he is not entitled to a proportionate reimbursement of the travel price, insofar as such reasons would not have entitled him to withdraw from the contract free of charge or to terminate the package tour contract for legal reasons ZEUS & APOLLO Jürgen Fischhaber will endeavor to obtain reimbursement of the saved expenses by the service providers. This obligation does not apply if the services are completely insignificant.
7. Failure to reach the minimum number of participants /
Cancellation by ZEUS & APOLLO Jürgen Fischhaber before the start of the journey
7.1. The minimum number of participants for all package tours from ZEUS & APOLLO Jürgen Fischhaber is 8 people. ZEUS & APOLLO Jürgen Fischhaber can only withdraw from the package tour contract because the minimum number of participants has not been reached if ZEUS & APOLLO Jürgen Fischhaber
a) stated the minimum number of participants in the respective pre-contractual information as well as the time by which the customer must receive the declaration before the contractually agreed start of the journey at the latest, and
b) indicates the minimum number of participants and the latest withdrawal period in the travel confirmation.
Withdrawal must be declared to the customer no later than the 31st day before the agreed start of the journey, in any case no later than the day specified to the customer in the pre-contractual information and the travel confirmation. If it becomes apparent at an earlier point in time that the minimum number of participants cannot be reached, ZEUS & APOLLO Jürgen Fischhaber must immediately make use of his right of withdrawal.
7.2. ZEUS & APOLLO Jürgen Fischhaber can also withdraw from the package tour contract before the start of the journey if ZEUS & APOLLO Jürgen Fischhaber is prevented from fulfilling the contract due to unavoidable, extraordinary circumstances (see section 4.2). Withdrawal according to this section 7.2. must be declared immediately after becoming aware of the reason for withdrawal.
7.3. If ZEUS & APOLLO Jürgen Fischhaber occurs in accordance with the above paragraph 7.1. or 7.2. withdraws from the contract, ZEUS & APOLLO Jürgen Fischhaber loses the right to the agreed travel price. If this has already been (partially) made, ZEUS & APOLLO Jürgen Fischhaber will reimburse the payments made immediately, but in any case within 14 days. A person is entitled to additional compensation
Withdrawal in accordance with section 7. 1. and not section 7.2.
8. Withdrawal / termination by ZEUS & APOLLO Jürgen Fischhaber for reasons related to behavior, illness or pregnancy
ZEUS & APOLLO Jürgen Fischhaber can also, in the following cases, withdraw from the package tour contract in whole or in part before the start of the trip without observing a deadline, or cancel it in whole or in part after the start of the journey without observing a deadline:
a) if the customer according to the judgment of the tour guide, if necessary after consulting a doctor
– is unable to travel due to illness, infirmity or any other reason
– poses a risk to the health of other travelers
– booked with false information
– Irrespective of a warning from ZEUS & APOLLO, Jürgen Fischhaber permanently disturbs or if he behaves contrary to the contract to such an extent that the immediate total or partial cancellation of the contract is justified.
b) in the case of pregnancy, if the customer is in the 24th week of pregnancy or beyond or reaches the 24th week of pregnancy during the trip. For safety reasons and due to the limited medical care, transport is excluded in this case. If the customer could not know this at the time of booking, ZEUS & APOLLO Jürgen Fischhaber will reimburse the travel price already paid if ZEUS & APOLLO Jürgen Fischhaber is notified immediately after the pregnancy becomes known. If the notification is culpably delayed, ZEUS & APOLLO Jürgen Fischhaber reserves the right to claim in accordance with Section 4 Mothers-to-be who are less than 24 weeks pregnant at the time of the start of the trip must have a specialist (gynecological) certificate of fitness to travel, stating their driving ability for sporting activities of the itinerary is confirmed. If the cancellation is made for one of the reasons mentioned under a), or if there is a withdrawal, the customer can be excluded from the (further) trip in whole or in part. ZEUS & APOLLO Jürgen Fischhaber retains the right to the travel price; However, ZEUS & APOLLO Jürgen Fischhaber must offset the value of the saved expenses as well as those advantages that ZEUS & APOLLO Jürgen Fischhaber gains from using the unused service for other purposes, including the amounts credited to ZEUS & APOLLO Jürgen Fischhaber by the service providers. Any additional costs incurred for the return journey are borne by the customer.
9. Customer’s duty to cooperate
9.1 Travel documents
The customer must inform ZEUS & APOLLO Jürgen Fischhaber if he does not receive the necessary travel documents (e.g. flight ticket, hotel voucher) within the period notified by ZEUS & APOLLO Jürgen Fischhaber.
9.2 Notification of defects / request for remedy
If the package tour is not provided free of travel defects, the customer can request remedy. If the customer culpably fails to notify ZEUS & APOLLO Jürgen Fischhaber of a travel deficiency that has occurred immediately and if ZEUS & APOLLO Jürgen Fischhaber was therefore unable to remedy the situation, the customer is not entitled to claim a reduction in price according to § 651 m BGB or claims for damages according to § 651 n BGB. This only does not apply if the advertisement is clearly hopeless or unreasonable for other reasons. The customer is obliged to notify the ZEUS & APOLLO representative Jürgen Fischhaber at the holiday destination, i.e. the local tour guide, of his notification of defects. If the tour guide cannot be reached, does not exist and is not contractually owed, ZEUS & APOLLO Jürgen Fischhaber must be notified of any travel defects at their headquarters under the contact point provided. The booking confirmation states that the tour guide or ZEUS & APOLLO Jürgen Fischhaber can be reached
at the latest, however, with the travel documents. The tour guide is instructed to take remedial action, insofar as this is possible and, taking into account the extent of the lack of travel and the value of the travel service concerned, does not entail disproportionate costs. If ZEUS & APOLLO Jürgen Fischhaber / the tour guide refers to the impossibility or inefficiency of remedial action for a significant part of the travel services, ZEUS & APOLLO Jürgen Fischhaber will, if possible, offer the customer an appropriate, equivalent service comparable to the service agreed in the contract . The tour guide is not authorized to recognize claims.
9.3 Setting a deadline prior to termination
If the package tour is significantly impaired by a travel deficiency and a customer wants to terminate the package tour contract due to a travel deficiency of the type specified in § 651 i Para. 2 BGB, if it is significant, according to § 651 l BGB, he has ZEUS & APOLLO Jürgen Fischhaber beforehand to set a reasonable deadline for remedial action. This does not apply if immediate remedy is necessary or if ZEUS & APOLLO Jürgen Fischhaber refuses to remedy the situation.
The customer’s luggage must not contain any weapons or other dangerous objects and intoxicants. Section 13.4. these conditions apply accordingly. Baggage that contains prohibited items can be excluded from (further) transport.
9.5. Luggage damage and delay in air travel; special rules and deadlines for requesting remedial action
(a) The customer is informed that loss, damage and delay of luggage in connection with air travel must be reported by the customer immediately on site by means of a damage report (“P.I.R.”) to the responsible airline in accordance with aviation law. Airlines and tour operators can refuse reimbursements on the basis of international agreements if the damage report has not been completed. In the event of damage to luggage, the notification of damage is within 7 days and
to be reimbursed in the event of a delay within 21 days of delivery.
(b) In addition, the loss, damage or misdirection of luggage must be reported immediately to the representative of ZEUS & APOLLO Jürgen Fischhaber (travel guide) or ZEUS & APOLLO Jürgen Fischhaber. This does not release the customer from having the
To report the damage to the airline in accordance with letter a) within the above deadlines.
10. Limitation of Liability
10.1 The contractual liability of ZEUS & APOLLO Jürgen Fischhaber for damages that do not result from injury to life, limb or health and that were not culpably caused is limited to three times the travel price. This maximum liability applies per customer and per trip. Any further claims under the Montreal Convention or the Air Transport Act remain unaffected by the restriction.
10.2 ZEUS & APOLLO Jürgen Fischhaber is not liable for service disruptions, personal injury or property damage in connection with services that are merely brokered as external services (e.g. flights, excursions, sporting events, theater visits, exhibitions, transport services to and from the advertised starting and destination locations ), if these services are explicitly marked as external services in the travel advertisement and the booking confirmation, stating the contracting partner, so that they are clearly not part of the travel services of ZEUS & APOLLO Jürgen Fischhaber. Sections 651 b, 651 c, 651w and 651y BGB remain unaffected. However, ZEUS & APOLLO Jürgen Fischhaber is liable if and to the extent that damage to the customer was caused by the breach of duties to inform, inform or organize on the part of ZEUS & APOLLO Jürgen Fischhaber.
10.3 ZEUS & APOLLO can also apply for a travel service to be provided by a service provider or statutory provisions based on such, according to which a claim for compensation only arises or can be asserted under certain conditions or restrictions or is excluded under certain conditions Jürgen Fischhaber referred to this as a tour operator towards the customer.
10.4 Insofar as ZEUS & APOLLO Jürgen Fischhaber has the position of a contractual or executing carrier with regard to the bike tours or ZEUS & APOLLO Jürgen Fischhaber is regarded as such according to legal regulations, ZEUS & APOLLO Jürgen Fischhaber is liable according to the respectively applicable special legal regulations (in particular according to the provisions of the Commercial Code).
10.5 Insofar as ZEUS & APOLLO Jürgen Fischhaber has the position of a contractual or executive air carrier in the air transport sector or ZEUS & APOLLO Jürgen Fischhaber is viewed as such according to legal regulations, the liability of ZEUS & APOLLO Jürgen Fischhaber is regulated according to the special legal or international agreements regulated regulations (including aviation law, Montreal Convention).
10.6. ZEUS & APOLLO Jürgen Fischhaber is not liable for damage or loss of personal items (e.g. photo or film equipment, clothing, jewelry or other valuables) due to theft, other loss or extreme loads, unless the damage or loss is due to intentional or grossly negligent behavior by ZEUS & APOLLO Jürgen Fischhaber. Any liability is also excluded for storage or transport in the vehicles used for activities or transfers, unless intentional or grossly negligent behavior on the part of ZEUS & APOLLO Jürgen Fischhaber has resulted in damage or loss. ZEUS & APOLLO Jürgen Fischhaber is liable for damage to or loss of cabin luggage in accordance with the rules of the Commercial Code. Jewelry, cash and other valuables must be safely stored in hand luggage on arrival and departure (and not in checked baggage).
10.7 If claims are made against an employee or agent of ZEUS & APOLLO Jürgen Fischhaber because of damage that has arisen in connection with the transport, he can, provided he can prove that he acted in the performance of his performance, on the defense and liability restrictions that apply to ZEUS & APOLLO Jürgen Fischhaber according to these travel conditions.
11. Statute of limitations, assertion of claims
11.1 The claims of the customer mentioned in § 651 i Abs. 3 BGB expire in two years according to § 651 j BGB.
11.2 The period begins on the day on which the package tour should end according to the contract. If the last day of the deadline falls on a Sunday, a public holiday recognized by the state at the place of declaration or a Saturday, the next working day will take the place of such a day.
11.3 The customer has to assert claims according to § 651 i Abs. 3 Nr.2, 4-7 BGB against ZEUS & APOLLO Jürgen Fischhaber. A written assertion on a permanent data carrier is recommended.
11.4 If negotiations are pending between the customer and ZEUS & APOLLO Jürgen Fischhaber about the claim or the circumstances giving rise to the claim, the statute of limitations is suspended until the customer or ZEUS & APOLLO Jürgen Fischhaber refuses to continue the negotiations. The statute of limitations begins at the earliest three months after the end of the suspension.
11.5 For baggage damage or delays in delivery of baggage in connection with flights in accordance with Section 9.4. and 9.5. The following applies: A claim for damages due to damage to luggage must be made within 7 days, a claim for damages due to delayed luggage within 21 days of delivery.
11.6. The travel agency only acts as an agent when concluding the travel contract. After the end of the trip, it is not authorized to accept the customer’s registration of warranty and damage claims.
11.7. Without the consent of ZEUS & APOLLO Jürgen Fischhaber, customers cannot transfer claims made against ZEUS & APOLLO Jürgen Fischhaber either in whole or in part to third parties. This does not apply to accompanying family members.
12. Air transport and information requirements about the identity of the operating airline
12.1. If the journey involves air transport, the air transport conditions of the respective operating airline apply for this part of the journey (see also Section 10.5. For liability), which ZEUS & APOLLO Jürgen Fischhaber will provide upon request. The flight times of the special flights depend on the availability of the aircraft on the charter market and the approval by the air traffic control and can therefore also be in the early morning or late evening hours.
12.2. The EU regulation on informing passengers about the identity of the operating airline obliges ZEUS & APOLLO Jürgen Fischhaber to inform the customer about the identity of the operating airline all within the framework of the
to inform the booked package tour about the air transport services to be provided when booking If the operating airline has not yet been determined at the time of booking, ZEUS & APOLLO Jürgen Fischhaber is obliged to inform the customer of the airline or airlines that are likely to operate the flight or flights. As soon as ZEUS & APOLLO Jürgen Fischhaber knows which airline will operate the flight, ZEUS & APOLLO Jürgen Fischhaber must inform the customer.
If the airline named to the customer as the operating airline changes, ZEUS & APOLLO Jürgen Fischhaber must inform the customer of the change. ZEUS & APOLLO Jürgen Fischhaber must immediately take all appropriate steps to ensure that the customer is informed of the change as quickly as possible. The list of airlines with an EU operating ban (“Black List”) is available on the following website:
13. Passport, visa and health regulations
13.1 The customer must follow all laws, ordinances, orders or travel provisions (regulations) of the countries that are affected by the trip, as well as all instructions from or ZEUS & APOLLO Jürgen Fischhaber and their agents. ZEUS & APOLLO Jürgen Fischhaber will inform customers who are citizens of EU countries about general passport and visa requirements as well as health formalities of the country of destination, including the approximate deadlines for obtaining a visa, before the conclusion of the contract and any changes to them before the start of the journey. The responsible consulate can provide information for citizens of other countries. It is assumed that there are no special features in the person of the customer and possible fellow travelers (e.g. dual citizenship, statelessness).
13.2 The customer is responsible for procuring and carrying the travel documents required by the authorities (e.g. visas, vaccination certificates, online travel authorizations such as the ESTA authorization of the USA), any necessary vaccinations and compliance with customs and foreign exchange regulations. Disadvantages that arise from not following these regulations, e.g. B. the payment of cancellation costs, fines, penalties and expenses, are at his expense, unless ZEUS & APOLLO Jürgen Fischhaber has not provided, inadequate or wrongly informed. If ZEUS & APOLLO Jürgen Fischhaber has to pay or deposit amounts of money in this context, the customer is obliged to reimburse them immediately.
13.3. Additional costs (e.g. for additional meals during the trip) that arise due to a quarantine for which ZEUS & APOLLO Jürgen Fischhaber is not responsible are to be borne or replaced by the customer.
13.4 If the customer does not comply with the entry regulations of individual countries or if a visa is not issued in time due to the customer’s fault, so that the customer cannot therefore take part in the trip, ZEUS & APOLLO Jürgen Fischhaber can charge the customer the corresponding cancellation fees in accordance with section 4 load. In this case, the customer has the right to prove to ZEUS & APOLLO Jürgen Fischhaber that no damage has occurred or that the damage is significantly lower than that
lump sum compensation.
14. Information for people with reduced mobility and
14.1 ZEUS & APOLLO Jürgen Fischhaber would like to ensure that customers can experience a pleasant journey. For this purpose, ZEUS & APOLLO Jürgen Fischhaber must be informed of any special wishes and needs of the customer due to physical impairments before booking. ZEUS & APOLLO Jürgen Fischhaber will then always endeavor to help the customer to have the best possible travel experience and, in particular, to check the scope of the suitability of the package tour requested by the customer and to provide the customer with more detailed information.
14.2 The safety of the customer has top priority at ZEUS & APOLLO Jürgen Fischhaber. For this reason, all customers who are deaf, have significantly reduced vision despite having a vision aid, or have other physical limitations, must inform ZEUS & APOLLO Jürgen Fischhaber of their limitations before booking. Together, it can then be considered which measures are required to ensure the safety of the customer and for any planned excursions (e.g. accompanying an accompanying person, providing special bicycles and bicycle attachments). If the restrictions only apply after the booking, the customer must inform ZEUS & APOLLO Jürgen Fischhaber about this promptly so that any measures required for the customer’s safety can be agreed.
15. Applicable law, place of jurisdiction, alternative dispute resolution
15.1. German law applies to the contractual relationship between ZEUS & APOLLO Jürgen Fischhaber and the customer.
15.2. The place of jurisdiction for lawsuits against ZEUS & APOLLO Jürgen Fischhaber is Landsberg am Lech. The customer’s place of residence is decisive for lawsuits brought by ZEUS & APOLLO Jürgen Fischhaber against the customer. Landsberg am Lech is agreed as the place of jurisdiction for lawsuits against customers who are merchants, legal entities under public or private law or persons who have their domicile or habitual abode abroad or whose domicile or habitual abode is not known at the time the action is brought.
15.3. The above provisions do not apply
a) if and to the extent that contractually non-negotiable provisions of international agreements that apply to this contractual relationship result in something else in favor of the customer or
b) if and to the extent that non-mandatory provisions of a member state of the EU to which the customer belongs that are applicable to the package travel contract are more favorable for the customer than these provisions or the corresponding German statutory provisions.
15.4. With regard to the law on consumer dispute settlement, ZEUS & APOLLO Jürgen Fischhaber points out that ZEUS & APOLLO Jürgen Fischhaber does not participate in voluntary consumer dispute settlement. If a consumer dispute settlement becomes mandatory for ZEUS & APOLLO Jürgen Fischhaber after these travel conditions have been printed, ZEUS & APOLLO Jürgen Fischhaber will inform the customer of this in an appropriate form. ZEUS & APOLLO Jürgen Fischhaber refers to the European mOnline dispute settlement platform http://ec.europa.eu/consumers/odr/ for all travel contracts concluded in electronic legal transactions. ZEUS & APOLLO Jürgen Fischhaber is currently not participating in this voluntary process.
All personal data that you give us to process the trip are protected against improper use in accordance with the General Data Protection Regulation. You can find detailed information in our data protection declaration.
Operator ZEUS & APOLLO Jürgen Fischhaber
Owner Jürgen Fischhaber, Schwaighofanger 4, 86899 Landsberg, T +49 (0) 151 599 803 04, Mail: firstname.lastname@example.org
Printed as of 01.12.2020
STRONGLY RECOMMENDED INSURANCES
Zeus & Apollo urges you to make an insurance and provide evidence of the following insurances:
- Private liability insurance
- Travel cancellation insurance
- Accident insurance
- International health insurance including repatriation insurance
If damage occurs due to gaps in insurance, it is the responsibility of the travel participant.